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Live Arrival Guarantee


Take a photo of the DOA specimen within 2 hours of delivery

File a claim at

Our live arrival guarantee is that you will receive our products alive and in the best possible condition.  In the invent that a specimen arrives expired or DOA, please submit a claim form with the necessary information and within the 2 hours of delivery. A review will be conducted, and if no fault is found, the customer will receive reward points towards their next order.